iGroup offers a full call centre solution with inbound and outbound services to support ecommerce and other customer intense operations. We're obsessed with service, so our focus is investing fully in the people we employ and in creating a team that's focused on delivering customer engagements that professionally speak to your brand.
Reduce operational costs...
A fully outsourced solution, iGroup can design, build and manage integrated contact centres that deepen customer relationships, build revenue for your business, while reducing operational costs.
Extensive inbound and outbound services
Inbound services range from help desk outsourcing to order taking, reservations, customer care, payment authorization, directory services, lead generation, order processing, technical support or sales. Outbound services include market research, loyalty management, sales verification, credit verification, collections services and advisory services.
Fully integrated solution...
iGroup offers a fully integrated solution that includes Web chat, live web response and email response in addition to traditional call centre solutions.
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iGroup offers a full call center solution to support ecommerce and other customer operations. Read More